Customer Service Representative

Responsibilities

• Answering customer phone calls, chats, and texts regarding issues with their service or accounts, or general questions about their service. This includes technical questions about Wi-Fi and internet connected devices, Billing questions, and general questions about internet service.
• Creating and managing tickets to assist customers through our ticketing system.
• Managing and answer requests and questions from other departments regarding Customer Service.
• Assisting future customers with navigating our order system and proving them information about our service and our company.
• Answering phone calls, chats, and texts from non-customers regarding complaints, concerns, or issues with Wire 3 construction and installations.

Requirements

• At least two years of technology focused Customer Service experience.
• Must understand Wi-Fi RF and signal propagation.
• Must understand IP networking fundamentals like DHCP, NAT, and ARP.
• The ability to multitask and effectively assist multiple customers professionally and in a timely manner.
• Experience in some form of Customer Service/ help desk software a plus.
• Proficient in using a computer (PC and Mac) to complete tasks and assist customers in doing the same.
• Excellent verbal and written communication skills.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Daytona Beach, FL 32114: Relocate before starting work (Required)

Work Location: In person