Customer Service Representative – Inbound Calls Only, Remote--Local Wichita

Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT FULL-TIME POSITIONS ONLY (M-F, with shifts from 7a-5p). REMOTE (LOCAL WICHITA AREA)

-Wichita, KS

Remote/Home Positions Available (after training)! Must be located in Wichita, KS area.

One Call Concepts is looking for full-time Customer Service Representatives to handle incoming telephone requests from excavators, homeowners, and facility operators. We provide both technical and emergency damage prevention services for Kansas 811, a statewide non-profit organization.

We offer an extremely competitive benefits package including:

• Fantastic medical, dental and life insurance at a VERY minimal cost ($58/month for single coverage and $173/month for family coverage!)
• Paid vacations/personal/sick time (PTO)
• 401(k) plan (with a 50% company match up to 15% of your contribution!)
• Casual, friendly work environment
• Pay starting at $14/hour plus performance bonuses
• Monday through Friday hours ONLY, with 8-hour shifts between 7:00am-5:00pm, NO WEEKENDS
• Paid training
• Ability to work at home remotely after training (equipment provided)

Job Description: We are an inbound only call center in Wichita, KS that services Kansas 811. The Customer Service Representative (CSR) will answer Inbound Calls and follow scripted questions to obtain information from callers who will be digging. During the call, the CSR will obtain information about the customers and their work site. This information will be data entered into a ticket format, following data entry the CSR will then identify the work site on a mapping system similar to Google maps. CSRs must be focused on quality and have excellent communication skills.

No prior experience is necessary. There is a paid training course that will cover everything that you will need to succeed. Training is conducted in the office in person. Once training is complete, you will have the opportunity to work in the office or remotely. The position is 40 hours a week with overtime opportunities. The call center is not open on weekends! This is a Monday through Friday job opportunity with no nights and no weekends expected.

Essential Job Functions

• Communicate effectively and create positive relationships with excavators, peers, and management
• Process information quickly and accurately using outlined criteria
• Reading digital maps accurately
• Excellent written and oral communication skills
• Provide excellent Customer Service at all times
• Demonstrate an interest in public safety
• Understand and apply new concepts
• Ability to work effectively and independently in a home or office environment.
• Ability and willingness to work from the office as needed by the company (in cases of home service internet/power outages, equipment failure, etc.). While rare, there are times when it is necessary for our team members to temporarily work from the office.

Minimum Requirements

• High school diploma or GED.
• Ability to listen and problem solve effectively
• Proficiency in keyboarding/data entry--must be able to type 40+ wpm.
• Ability to adhere to a work schedule including having good attendance
• Ability to work as a team
• Be self-motivated and able to work independently
• Willingness to work overtime based on the business needs of the call center
• Must pass a criminal background check

Applications are now being accepted!

Chosen candidates will be contacted to schedule testing which includes REQUIRED typing test (minimum of 40 wpm), map-reading test, and spelling tests.

Testing and interviews are by appointment only, no walk-ins allowed. No phone calls please. If your application meets our requirements, we will contact you.

EOE/Drug-Free Employer

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations? Yes or No?

Education:

• High school or equivalent (Required)

Experience:

• keyboard: 2 years (Required)

Language:

• English (Required)

Work Location: Hybrid remote in Wichita, KS 67226