Job Description
Responsible for providing and maintaining effective Customer Service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
What will you enjoy doing (duties/tasks)
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately input into and retrieve information from the system
- Audit air bills for completeness and accuracy.
- Research and maintain filings of air bills
- Reconcile driver pickup and delivery manifests
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and misrouted freight on applicable reports
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
DB Schenker USA is acting as an Employment Agency in relation to this vacancy.