Customer Service Representative - Weekends Various Shifts

JOB SUMMARY

• Customer Service Reps must provide excellent Customer Service, following company policy and selling products to individuals at the convenience store.

ESSENTIAL RESPONSIBILITIES

Customer Service Rep responsibilities include, but are not limited to, the following:

(Other duties may be assigned)

• Providing excellent Customer Service
• Using suggestive selling techniques
• Reacting to and reporting customer complaints tactfully and promptly
• Following company policies and all laws governing beverage and tobacco sales
• Following all credit card and check cashing policies
• Following all company safety and security policies
• Looking for and eliminating safety hazards
• Reporting unsafe acts or conditions to management
• Preparing required accident/incident reports; immediately reporting such activity to the Store

Manager

• Operating cash register and all point-of-sale equipment efficiently
• Reporting to work on time and when needed
• Preparing shift reports and other reports required by management
• Adjusting to work schedule as needed
• Working flexible hours and performing as a team leader
• Following policies established to prevent loss of cash and merchandise due to actions by employees, vendors, and customers
• Watching for employee, customer, and vendor theft, misuse of company property, drive-offs, loitering, drug selling, or use.
• Safeguarding cash and merchandise
• Handling cash and safe drops in accordance with company policies
• Cleaning shelves, drives, dispensers, restrooms, store interior, and other designated areas
• Assisting management with counting inventory as required
• Stocking restrooms and windshield washing supplies
• Pricing, stocking, rotating, and counting merchandise
• Assisting management in maintaining buildings, equipment, and grounds