Customer Service Representative Ii

Full Time - Monday-Friday 8a-5p

Summary of Position:

The Customer Service Representative level two is responsible for communicating and processing orders via email
or phone call, answer questions the customers may have pertaining to their order, process payments, and
communicate effectively with all members involved in the process. Employee will handle all accounts solely and
act as account support.

Duties and Responsibilities:

• Process orders from start to finish.
• Place orders whether they are received via phone call, email, or fax.
• Enter the order in the system.
• Communicate with the CSR lead/Sales Rep if questions arise.
• Communicate with production to ensure the order is being processed, time frames, ship dates,
  etc.
• Communicate with the shipping department to ensure the customer’s product is out the door.
  Follow up on tracking information, i.e., delays, pro numbers, etc.
• Provides timely and accurate information to incoming customer order status and product knowledge
  Processes customer orders/changes/returns according to established department policies and
  procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Continuous training on product knowledge to better serve the customer.
• Provides timely feedback to the customer regarding placed orders, communicate foreseen and
  unforeseen issues i.e., production, scheduling, shipping, etc.
• Partners with the sales team to meet and exceed customer's service expectations.

Qualifications:

Strong/Excellent communication skills
Computer Skills
Detail oriented.
Ability to multi-task and manage time effectively.
Navision & Syspro Skills
Ability to work well with a wide variety of individuals.

**Must have ecommerce experience and preferablyHome Depot experience.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such
as computers, phones, photocopiers, filing cabinets, and fax machines.
This is an onsite job and is NOT remote. Regular and predictive attendance is mandatory.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use
hands to finger and handle or feel and reach with hands and arms.
The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25
pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.