Customer Service Representative Ii - Large Format Printing

Company Overview

At Signature Aspen, we take pride in delivering exceptional large-Format Printing solutions to our valued customers. As a leading provider in the industry, we believe in putting a human touch on every customer interaction. We are currently seeking a highly motivated and professional Customer Service Representative to join our team. This role will serve as a primary point of contact for our customers, ensuring their experience with Signature Aspen exceeds expectations. For this role, it's important that the candidate 1. has a track record of working in a Large Format capacity 2. is familiar with a variety of Large Format Printing materials, including vinyl, canvas, fabric, PVC, and specialty substrates, as well as their specific properties and applications.

Responsibilities

1. Customer Relations:

· Serve as the face of Signature Aspen, handling customer inquiries via phone, email, and chat.

· Provide prompt and courteous assistance to customers regarding product details, order status, and any concerns that may arise.

· Resolve issues promptly and efficiently, turning occasional mistakes into opportunities for customer delight.

2. Product Knowledge and Expertise:

· Familiarize yourself with our extensive product line to become an expert advisor for our customers.

· Empower customers with valuable recommendations tailored to their unique needs.

· WOW our customers, ensuring their complete satisfaction with every interaction.

· Build strong relationships, enhance customer satisfaction, and create a customer-centric culture.

· Utilize training and tools provided to excel in a fast-paced, multitasking environment.

3. Relationship Management:

· Reach out to existing customers to check for satisfaction and ascertain if additional needs exist.

· Provide information on our latest products and services, showcasing our commitment to continuous improvement.

4. Collaborative Approach:

· Work closely with internal resources to understand customer needs and requirements, recommending the best-suited services.

· Efficiently capture and coordinate customer requests, ensuring accurate and timely delivery of quotes.

5. Efficient Communication:

· Follow up on quotes promptly and set clear expectations with customers regarding file submission, production timelines, and delivery schedules.

6. Accurate Record Keeping:

· Maintain detailed and accurate customer records utilizing the Print IQ system, ensuring seamless communication within the organization.

Requirements

· Demonstrated passion for providing outstanding Customer Service.

· Proactive approach to anticipate customer needs and address them proactively.

· Exceptional written and verbal communication skills.

· Strong work ethic and dedication to delivering the highest level of service.

· Active listening skills to understand customer challenges and objectives effectively.

· Ability to multitask efficiently in a dynamic work environment.

We Offer

· A respectful and supportive work environment that rewards excellence.

· Competitive compensation package and opportunities for career growth.

· Comprehensive insurance benefits, incentive compensation, and a 401k plan.

If you are ready to take on this rewarding role and contribute to our customer-centric approach, we invite you to apply for the Customer Service Representative position at Signature Aspen. Join our team and help shape the future of Large Format Printing!

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Large Format Printing: 1 year (Preferred)

Ability to Relocate:

• Houston, TX 77092: Relocate before starting work (Required)

Work Location: In person