Address
Form of work Aftermarket Center (AMC) Customer Fulfillment Specialist
Deer Park, TX
12+ Month Contract
Work Schedule: M-F 40 hrs./wk. (hybrid work schedule, 3 days onsite)
Pay: 21.15/hr, W 2
Manufacturing experience required, Proficient in Excel, Customer Service background in Order Management (minimum 3 years).
Hybrid work schedule, during training required to be on site M-Th
Description:
The Aftermarket Center (AMC) Customer Fulfillment Specialist will be responsible for all activities from inquiry to remittance for orders.
This includes facilitating customer transactions, order management, and overall Customer Service.
Own quoting, order entry, order fulfillment, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts. This includes but not limited to reviewing and providing recommendation on customer requirements to assure compliance and/or noted exceptions on quotations / purchase orders
Manage and resolve commercial and technical risks. Includes resolving pricing issues, and technical clarifications as needed.
When needed, Issue Return Material Authorizations and track returns
Facilitate order entry, provide order status updates, resolve customer issues and attend customer meetings where necessary
Manage shop fulfillment prioritization of customer specific orders
Manage hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment
Work in close partnership with sales teams on customer and order related issues
Collaborate with leadership for all necessary process improvements
Manage escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities
Other tasks as necessary to support the Customer fulfillment team
Qualifications:
Bachelor's Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 4 years of experience in customer facing or purchasing / buying role in Oil & Gas or Power related Industries)
Minimum 2 years of experience in Aftermarket / Services
Deer Park, TX
12+ Month Contract
Work Schedule: M-F 40 hrs./wk. (hybrid work schedule, 3 days onsite)
Pay: 21.15/hr, W 2
Manufacturing experience required, Proficient in Excel, Customer Service background in Order Management (minimum 3 years).
Hybrid work schedule, during training required to be on site M-Th
Description:
The Aftermarket Center (AMC) Customer Fulfillment Specialist will be responsible for all activities from inquiry to remittance for orders.
This includes facilitating customer transactions, order management, and overall Customer Service.
Own quoting, order entry, order fulfillment, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts. This includes but not limited to reviewing and providing recommendation on customer requirements to assure compliance and/or noted exceptions on quotations / purchase orders
Manage and resolve commercial and technical risks. Includes resolving pricing issues, and technical clarifications as needed.
When needed, Issue Return Material Authorizations and track returns
Facilitate order entry, provide order status updates, resolve customer issues and attend customer meetings where necessary
Manage shop fulfillment prioritization of customer specific orders
Manage hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment
Work in close partnership with sales teams on customer and order related issues
Collaborate with leadership for all necessary process improvements
Manage escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities
Other tasks as necessary to support the Customer fulfillment team
Qualifications:
Bachelor's Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 4 years of experience in customer facing or purchasing / buying role in Oil & Gas or Power related Industries)
Minimum 2 years of experience in Aftermarket / Services
