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SalaryCompassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus VNA Home Health in Wausau, WI is seeking a Customer Service Representative to join our team!
The Customer Service Representative uses superior CUSTOMER SERVICE skills to respond to call inquiries, promote organization’s products and services, and make outbound calls. Uses professional and independent judgment based on established protocols and program and service scripts. Maintains proficiency in phone systems, software applications, programs and events, promotions, and physician and service referrals provided by the call center.
HOURS: Full Time or 1.0 FTE, 80 hours every 2 weeks. Day shift, M-F 8:30am-5:00pm.
Experience/Qualifications
- Knowledge of organization policies and procedures, human resources management practices, and computer systems and applications normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
- Secondary education in health related field desired.
- Five years’ experience in CUSTOMER SERVICE, administrative, sales or communication related field in a fast paced environment required.
- Clinical environment experience desired.
- Excellent written and oral communication skills required.
- Excellent organizational and prioritization skills required.
- Demonstrates good listening skills.
- Service representatives must maintain confidentiality and exercise good judgment.
- Annual competencies as required by Aspirus and/or various regulatory agencies based on entity and/or job position.
Employee Benefits
- Full benefits packages available for part- and full-time status.
- PTO accrual from day one!
- Generous retirement plan with match available.
- Wellness program for employees and their families.
Aspirus Wausau Hospital is the flagship of the Aspirus system that serves patients in 14 counties across northern and central Wisconsin, as well as the Upper Peninsula of Michigan. It is a licensed private/not-for-profit facility with 325 beds and staffed by 350 physicians in 35 specialties. Aspirus Wausau Hospital is a Level II trauma center that provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 220 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. To learn more about Wausau click the following link: Wausau, Wisconsin
Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women's health, and spine and neurological care.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a non-profit, community-directed health system based in Wausau, Wisconsin. Its 11,000 employees are focused on improving the health and well-being of people throughout Wisconsin and Upper Michigan. Aspirus serves communities through four hospitals in Michigan and 13 hospitals in Wisconsin, 75 clinics, home health and hospice care, pharmacies, critical care and air-medical transport, medical goods, nursing homes, and a broad network of physicians. For more information visit aspirus.org.
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