Credit & Customer Service Representative

Description

Kohl’s is immediately hiring full-time Customer Service Representatives to join our team! Be part of a team culture that values its associates, diversity and inclusion, works hard to help each other succeed and celebrates each other's wins to deliver a best-in-class experience for our customers. This is a hybrid role that requires the ability to work from home.

Kohl’s associates receive great perks, such as:

• Medical, Dental, Vision Insurance (and more!)

• 401k  and Flexible Spending Accounts

• Tuition Assistance Program that covers professional continuing education

• Onsite wellness clinic and fitness facilities and/or gym memberships

• 15% associate discount, with pop ups to 35% during associate appreciation sales

Customer Service Representative is a key member of the Kohl’s team, responsible for:

• Handling incoming inquiries and providing support to customers in a timely, efficient and professional manner

• Identifying the needs of customers, resolving issues and finding best possible solutions including Kohl's Card, Kohls.com and Rewards inquiries

• Documenting all call information according to standard operating procedures

• Meeting performance metrics for yourself and team, and achieving all objectives for service, productivity and quality

• Communicating with customers with the goal of a first contact resolution

QUALIFICATIONS

Required

• Effective verbal and written communication skills

• Ability to understand and use multiple software applications

• Ability to interact well with others in a fast-paced call center environment

• Adaptive and flexible to changing technologies, processes and environments

• Ability to adhere to a specific call center schedule

Preferred

• Previous CUSTOMER SERVICE or call center experience

Minimum Work From Home Requirements: 

Must have secure, high-speed internet that meets the following minimum requirements:

● Ping-150 ms or less 

● Download-15 Mbps or greater 

● Upload-5 Mbps or greater 

● Must have a private, secure smartphone 

● Must reside within one hour of (Menomonee Falls within State of Wisconsin)

● Must have regular access to a private, secure workspace 

● Must be able to report to designated company site within (Menomonee Falls) area as needed for required meetings or training 

● Must comply with all company policies, including Remote Work, Technology, and Recording Time Worked policies 

● A speed test will be required to ensure internet meets requirements

Start Date (Orientation) : May 13, 2024 - 8:00am - 5:00pm 

Orientation will be conducted onsite at our (Corporate Office-MKE)

Corporate address: N56 W17000, Ridgewood Dr, Menomonee Falls, WI 53051)

Training (3 weeks): Monday - Friday 8:00am - 5:00pm (1 hour lunch)

Training will be conducted onsite at our (Corporate Office - MKE). 

Corporate address: N56 W17000, Ridgewood Dr, Menomonee Falls, WI 53051

Work Schedule: 

Monday-Friday 8:00am - 4:30pm (30 minute lunch)

Apply today!

Kohl’s is an Equal Opportunity Employer