Customer Service Representative

Job description

We have openings for Contact Center Associates at our Milwaukee, Wisconsin office.

One Call Concepts is looking for full-time (32-40 hours) contact center associates to be responsible for answering incoming telephone and internet requests from excavators, homeowners or utility owners performing excavation in the various states we service. We promote and support a positive experience for our employees while working in a fast-paced environment.

MINIMUM QUALIFICATIONS: YOU MUST HAVE AT LEAST THE FOLLOWING EXPERIENCE TO BE CONSIDERED FOR THIS POSITION:

Ability to communicate effectively and clearly with confidence and tact. This requires good oral communication skills (grammar, enunciation, pronunciation).

• Demonstrate an ability to effectively observe, listen and problem-solve.
• Cope with and diffuse stressful situations, control direction of call with tact and diplomacy.
• Computer skills required including general keyboarding.
• Must be able to type at least 30 WPM.
• Must have good attendance.
• Ability to work within a team or independently with minimal supervision.
• Ability to cooperate and willingly put forth the effort to achieve group/individual goals.
• Knowledge of and ability to, work within the structure of a call center environment.
• Ability to adhere to a work schedule and maintain compliance.
• Ability to read & interpret documents such as policy and procedure, manuals and maps.
• Ability to work 2nd shift and weekends.
• Ability and willingness to work overtime based upon customer demands.

HOURS: Must be able to consistently work 2nd shift hours during the week and both Saturday and Sunday every weekend. You will be scheduled time off during the week as again, you will be scheduled to work each weekend. Also overtime will be required to meet the demands of our customers during our busy season.

PAID TRAINING: We will be offering a two to three week training class which you must be available for the entire class. Training classes are scheduled Wednesday through Sunday 10:30am - 7pm (including a 1/2 hour unpaid lunch).

WAGE:Starting wage is $16.00 per hour. After completion of training, you will earn an additional $2.00 per hour for all hours worked after 4pm Monday thru Friday and all hours worked during weekends bringing overall wage to $18.00 per hour. After successful completion of training staff are reviewed for home set up.

BENEFITS: Earn paid time off immediately (available to use after 90 days of employment), health and dental insurance, 401K plan, quarterly performance bonus, yearly evaluations, ability to work from home (company provides all equipment). In order to work from home, you must be able to work unsupervised and have a quiet/confined area to work.

PLEASE ONLY apply if: working 2nd shift and weekends are desirable to you. DO NOT apply if working evenings or every weekend or assisting with overtime when needed is unacceptable to you.

Please submit your resume. Qualified applicants will be contacted. No phone call please!

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Please be sure you have a valid contact phone number listed on your resume, and a message can be left, if no answer.

Work Location: One location

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person