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SalaryJob Summary:
Responsible for answering the phones, scheduling appointments, taking medication refill requests, taking phone messages in a clear, concise, and complete manner, and transferring calls when appropriate to the sites and emergency calls to the Call Center nurses. Also updates patient demographic information with each call.
Duties/Responsibilities:
- Patient & Employee Relationships: Interact with patients and employees respectfully and confidentially consistent with the mission and values of CareSouth Carolina.
- Greeting: Performs the greeting of patients and other callers respectfully and compassionately.
- Answering Phone: route calls and take messages in a clear, concise, and complete manner promptly and courteously following CareSouth Carolina procedures.
- Appointment Scheduling - Re/scheduling: Schedule and reschedule appointments for patients following existing CareSouth Carolina procedures.
- Protected Health Information Confidentiality: Maintains compliance with all relevant confidentiality standards including CareSouth Carolina procedures, HIPAA, and Joint Commission accreditation standards.
- Teamwork: Promotes teamwork within the Call Center and Harmony with the team.
Education and Experience:
- High school diploma or equivalent
- Three (3) to five (5) years of medical office experience is preferred
Hours:
Monday-Friday, Full Time, 40 Hours(8:30 a.m.-5:00 p.m.)
Location:
Hartsville, SC
CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability, or veteran status.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
