Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Duties:

- Answer incoming customer inquiries via phone, email, and chat

- Provide accurate and timely information to customers regarding products and services.

- Assist customers with placing orders, and resolving any issues or concerns

- Utilize data entry skills to update customer accounts and maintain accurate records

- Conduct outbound calls to follow up with customers and provide additional support or information

- Demonstrate excellent phone etiquette and professionalism in all customer interactions

- Identify opportunities for upselling or cross-selling products to enhance the customer experience

Qualifications:

- Previous experience in Customer Service or a related field is preferred

- Strong communication skills with the ability to effectively communicate with customers of diverse backgrounds

- Proficient in data entry and computer skills

- Ability to work well under pressure and handle challenging customer situations with empathy and professionalism

- Must have excellent attention to detail and problem-solving abilities

We offer competitive compensation, ongoing training, and opportunities for career growth within our company. If you are passionate about providing exceptional Customer Service and enjoy working in a dynamic team environment, we would love to hear from you.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person