Customer Service Representative

Sterling Autobody Centers is currently looking for an experienced Customer Service Representative for our Bellaire shop.
The Customer Service Representative develops and owns the relationship with each Sterling customer and gains their confidence by providing solutions, in order to achieve a highly positive customer experience, by providing the following: • Greet customers and check-in vehicles when appropriate • Maintain continuous communication and contact with customers throughout the repair process • Communicate detailed repair plan and realistic timeframe for delivery • Manage interaction with insurance carriers and car rental companies • Maintain customer files, i.e. document activity notes • Ensure vehicle is ready for delivery • Deliver vehicle to customers and resale completed repairs • Prepare timely and accurate final billing • Maintain a positive, friendly, clean work environment • Valid driver's license required • Good organizational skills, time management and detail oriented • Team player and positive attitude • Ability to handle multiple tasks • Energetic, self-motivated and dependable • Working knowledge of Microsoft Office products • Basic understanding of estimating systems a plus • Excellent telephone, oral and written communication skills.
This is a Part-time position: Store hours are 7am to 6 pm Monday-Friday. Saturday from 8 am to 2 pm.
Automotive/autobody/ insurance industry experience a plus. Bilingual- English/Spanish, a plus.
For immediate consideration, please click on Contact Form and submit online your information along with your resume. or contact Rose Jean-Gilles at 847-682-4651 for send resume to rjean-gilles@sterling-usa.com
Pay based on skills and experience.
Sterling offers great benefits- Medical, Dental, Vision, 401K plan, Paid Holidays, & Vacation.
Sterling Autobody Centers is a non-insurance subsidiary of The Allstate Corporation. In 2001, Allstate Non-Insurance Holdings purchased Sterling Autobody Centers, an innovative countrywide network of auto body repair facilities, to provide Allstate Insurance Company customers and claimants the option of a superior automotive claims experience with guaranteed high-quality repairs. Sterling Autobody Centers now operates 61 state-of-the-art vehicle repair facilities in 16 states.
All 61 Sterling Autobody Centers have earned the I-CAR Gold Class Professional designation - making it the largest multi-location operator to earn the status across 100 percent of its network.
EOE