Customer Service Representative

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Lawrenceville, GA, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
At FYZICAL Therapy & Balance Centers, we provide top-notch care and support to our patients. Our commitment to excellence extends beyond physical therapy to encompass holistic wellness and behavioral wellness support. We are seeking a passionate and empathetic Customer Care Specialist to join our team. This part-time role has the potential to evolve into a full-time position.
ResponsibilitiesThe Customer Care Specialist will play a crucial role in enhancing our patients' experience through the following responsibilities:

• Collaborate closely with physical therapy clinicians to craft follow-up activities and/or referrals for patients, leveraging generative artificial intelligence to enhance patient care and support. This collaboration is vital for patients facing emotional challenges with their therapy.
• Conduct follow-ups with patients, particularly those facing emotional challenges, to support their therapy journey and boost motivation.
• Act as a liaison with behavioral health networks, facilitating referrals to ensure comprehensive patient care.
• Schedule appointments efficiently, ensuring a smooth and organized calendar for our patients and therapists.
• Collect payments post-therapy sessions, managing financial transactions with accuracy and confidentiality.
• Perform wellness check-ins, adopting a compassionate approach to assess patients' well-being and satisfaction with their therapy progress.

Required Skills

• Associate degree in Psychology or currently pursuing bachelor's degree. Relevant experience in Customer Service, healthcare, or counseling is highly valued.
• Exceptional interpersonal and communication skills, with the ability to empathize and connect with patients.
• Strong organizational skills, with the capacity to manage multiple tasks and appointments simultaneously.
• Proficiency in handling financial transactions and maintaining confidentiality.
• Bilingual abilities are a significant plus, enabling us to serve a diverse patient population more effectively.