Customer Service Representative

This position is working in the Underwriting department of the auto division- part of insurance business

This role is a newly created role defined to support the underwriting team with high volume policy request

JOB SUMMARY

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service.

transactions.

• Resolve routine, complex, and unique questions/issues.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the

caller s situation.

• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if

applicable).

• Working knowledge of insurance policies and related processes and procedures.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted

• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.

• Inputs and tracks into the appropriate databases.

- Volume – Roughly 50-75 calls per day- mostly inbound

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.