Address
Form of work
Hourly pay rate: $16.00 - $18.00
Schedule: Primarily Day Shift
Position Description
- Demonstrate predictable, reliable, and timely attendance.
- Follow written and verbal directions to complete assigned tasks on schedule.
- Read, write, and communicate in English & understand basic math.
- Learn from directions, observations, and mistakes and apply procedures using good judgment.
- Working knowledge of Watco Safety and Operating principles
- Work independently or as part of a team and interact appropriately with others.
- Proficient and customer-focused professional in general administration.
- Possess a commitment to customer service, rigorous attention to detail and the ability to work in a team-oriented environment.
- Responsible for interacting with Customers and their representatives to provide coordination and information to inquiries regarding products and services.
- Coordinate product delivery with outside carriers.
- Coordinate incoming orders with team to ensure customer satisfaction.
- Thoroughly and accurately prepare all applicable documentation and recordkeeping
- Perform all work in compliance with Company standards, procedures, and regulatory requirements
- Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand.
- Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions
- Organize work, set priorities, meet critical deadlines, and follow-up with minimal direction
- Enter and retrieve data from computer system
- Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties.
Requirements
- High school education or general education development (GED).
- Proven experience of at least one (1) year in an office setting
- Must be able to use a computer, fax machine, telephone, and applicable computer software such as Microsoft Office
- Schedule flexibility required; ability to work days, evenings, and weekends when necessary
- Ability to compose business correspondence with correct English grammar, spelling, and punctuation.
- Must possess a valid driver's license
- Must be able to obtain a TWIC card (Transportation Worker Identification Credential)
