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SalaryJob Description
Are you an independent thinker with the ability to manage multiple priorities and personalities with a positive attitude and possess a willingness to go “above and beyond” for the company you represent, their employees and their clients? If you said, “yes”, WE WANT TO TALK TO YOU!
Responsibilities
- Sets appropriate example with professionalism, and good attendance and punctuality.
- Maintains a superior level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
- Ensures that the Dispatchers & technicians are ready to work during the hours designated by the individual work schedules.
- Communicates, makes cognitive decisions, audits data, and researches, understands deadlines and timelines, and provides accurate results.
- Coordinates efforts with Service Manager to guide Dispatch & technical service personnel.
- Monitors customer interfacing tools and act as needed to ensure the quickness of the responses to and quality of the interactions are meeting department’s objectives.
- Works to maintain and strengthen relationships with other departments, vendors, and suppliers. Holding them accountable for performance and escalating to Manager when needed.
- Works to resolve any customer issues/concerns in a timely manner and reviews unresolved problems with manager.
-Works to ensure billing format matches master agreement, (when appropriate) and provides custom reporting when necessary.
-Enters and uploads invoices/warranties/parts orders to third party portals 2x’s daily.
-Serves as single point of contact for all service, billing, and collection activity for most sensitive customers.
-Suggests and sells service support packages and supplies to current customers.
-Researches and attempts to resolve incoming service calls to determine if a service call is required or could be resolved without a visit from a technician.
- Performs all required management tasks regarding personnel including interviewing, training, employee development and employee discussions.
-Processes manual billing for Professional Services, chargeable supplies, labor costs, and other provider billing.
-Performs any, and all, responsibilities of a Parts Support Rep or those of any other level Coordinator, as needed or when directed to by Manager
-Expected to obtain measurable results and have a strong desire to advance to a management position.
Qualifications
- High-School Diploma or equivalent and a minimum of 1 year Customer service experience, required
- Microsoft Office background, required.
- Detail oriented, articulate, strong communication skills and well-organized, required.
- Related supervisory experience and Sales experience, preferred.
- Office equipment trouble shooting and sales experience, a plus.
Equal Opportunity Employer
Reliable Office Solutions, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
