Customer Service Representative / Data Entry

About the Role

Donegal Insurance Group has an opening for a Customer Service Representative in our Personal Lines Underwriting department.The main function of the Customer Service team is to effectively assist the Underwriting team to achieve profitable underwriting results and assist in maintaining superior customer relationships as well as meeting established production goals.
Starting Pay: The pay range for this position is $17.00 to $18.00 per hour. The specific offer will vary based on applicant’s education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on applicant’s geographic location.
The base pay is just one component of Donegal’s total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
The posting will be kept open until the position is filled.

Responsibilities and Duties

• Accurately process business utilizing established guidelines
• Accurately educate customers about insurance products offered at Donegal
• Accurately communicate recorded information to the internal and/or external clients
• Accurately research underwriting information
• Accurately complete assigned tasks on a timely basis
• Efficiently determine and request the appropriate underwriting support documentation needed for each account
• Provide timely, courteous, and efficient Customer Service to internal and external clients
• Provide timely, courteous, and efficient assistance to other departments as needed
• Clearly demonstrate commitment to team goals and objectives
• Willingly work required overtime to meet established production goals
• Adhere to all Federal, State, and Local laws and regulations
• Comply with policies and directives outlined in the company handbook
• Coordinate work with others in support of department and company goals and objectives
• Reliable attendance and punctuality
• Other duties as assigned

Qualifications and Skills

• Previous insurance or related work experience
• Property and Casualty Agent’s License preferred
• High school or GED equivalent

To apply, please submit your resume and online application

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 23 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.

Work Arrangement

Donegal Insurance Group has a variety of positions that are either onsite, hybrid, or remote. With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a fully remote position, the ideal candidate must live within our Donegal footprint (Current approved states for remote work are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MA, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

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