Customer Service Representative (Csr)

Customer Service Representative (CSR):
Job description summary
Municipal Emergency Services seeks a Customer Service Representative (CSR) with strong communication skills, patience, and the ability to problem-solve and work well under pressure. The main goal of this role is to ensure customer satisfaction by addressing inquiries and complaints and resolving issues promptly and professionally. The CSR will work cooperatively with our Outside Sales reps, suppliers, and distribution team members to continue our successful growth and provide administrative support to the local branch.
Roles and Responsibilities:

• Respond to a high volume of customer inquiries via phone and email in a timely and professional manner
• Assist customers with their orders, billing, and delivery status
• Provide information about products and services, including pricing and availability
• Resolve customer complaints and issues promptly and effectively
• Escalate customer complaints to the appropriate departments or supervisors if necessary
• Maintain accurate records of customer interactions and transactions
• Upsell and cross-sell products and services when appropriate
• Provide feedback to the company's management team on customer trends, concerns, and needs
• Keep up to date with company products, services, policies, and procedures
• Perform other duties as assigned by the supervisor or manager.
• Partner with the outside sales team to contribute to the success of the business
• Work cohesively with a large and dynamic team

Requirements
Required Qualifications:

• Basic computer skills and working knowledge of Microsoft Office: Word, Outlook, PowerPoint, Excel
• Able to lift a maximum of 50lbs
• High school diploma or equivalent
• Successful completion of pre-employment screenings

Desired Characteristics:

• Be friendly and welcoming
• Demonstrate integrity and ethical standards
• Possess superior organization skills
• Great attention to detail
• Be able to problem-solve
• Work with difficult customers/suppliers with diplomacy and tact
• Manage time effectively and adapt quickly to changing priorities
• Able to work well in a team environment

Pay and Benefits:

• Pay rate based on experience
• Paid training
• 401(k)
• Health insurance
• Health savings account
• Dental Insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee assistance program
• Paid time off
• Ten Paid Holidays Annually
• Employee rewards and recognition program

About Us
Established in 2001, Municipal Emergency Services, Inc. (MES) is the nation's largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.
Additional Information
MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.