Customer Service Representative

Company Overview:

Nova Basement Systems is a fast-growing waterproofing and foundation repair company located in LaPorte, Indiana and serves Northwest Indiana and Southwest Michigan. Having served customers throughout the region since 1977, Nova has helped thousands of people with their homes and business properties. With a strong focus on communication, training, and relationships, Nova is one of the most trusted companies in our area (see our 200+ 4.8 stars on Google). We are proud of our professional and employee-friendly work environment and look forward to adding a new member to our team.

Job Summary:

As the Customer Service Representative, you will be the “face” or voice of Nova as you are the first person on the phones and therefore create the first impression a customer will receive when they call/email/text the office to ask for help! You would be responsible for asking a series of intake questions of potential customers and scheduling an appointment for them with one of our estimators. You would also be responsible for various administrative tasks such as filing, supply ordering, preparing customer mailings and reviewing job histories for completeness. Social Media experience is a plus.

The Customer Service Representative is an integral role at Nova and essential to the successful operations of our company. The ideal candidate would have a pleasant and professional manner and a desire to contribute to the success of this tight-knit, small business family. If you have a strong work ethic and a willingness to learn, this employee-friendly company will be a great fit for you. At Nova you will receive the support and tools you need to be a success at your job and have a rewarding experience in the process.

Primary Responsibilities:

Customer Service:

• Answer phones and incoming office voicemails and chats.
• Create customer profiles in company software and schedule appointments with Estimators.

Administrative:

• Maintain and update physical and digital filing systems.
• Process customer mailings.
• Review job histories for completeness.
• Maintain print material inventory.

Communication:

• Participate in various company-wide training, including communications and cybersecurity.
• Maintain professional communication amongst staff, customers, and vendors.

Qualifications:

• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to adapt to a fast-paced and dynamic work environment.
• Dependability.

Compensation and Benefits:

• Competitive Compensation + Overtime Pay
• Available Health, Dental, and Vision Insurance
• Retirement Plan with Company Match
• Collaborative Paid Training
• Paid Vacation Time & Holidays (Including Paid Birthday)
• Set Scheduled Hours with Overtime Available

Schedule:

• 8-hour shift – 8:30 am to 4:30 pm
• Monday to Friday
• Periodic Available Overtime

Ability to commute/relocate:

• Nova Basement Systems, 2465 N. State Road 39, La Porte, IN 46350: Reliably commute or plan to relocate before starting work (Required). In-person attendance is required/no possibility for remote work.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• La Porte, IN 46350: Relocate before starting work (Required)

Work Location: In person