Customer Service Representative - Auto Insurance

Position Title: Customer Service Representative

Capability: Customer Service – Insurance

Location: Remote

Contract

*Must have experience in Auto insurance

Job Description Summary:

Taking inbound calls in a remote call center assisting agents and/or policyholders with insurance related questions and or tasks within job description.

Job Description:

As a part of a call center team the member is expected to answer inbound calls from insurance agents and/or policyholders providing excellent Customer Service. The role of a Customer Service Representative will range from 1-5 different skill sets and or cross training in several companies as utilizes shared resources as a method of providing the best Customer Service to all clients. A Customer Service Representative will assist agents in navigating company sites, walking them through uploading document processes, providing time frames and answering billing questions. Assisting policyholders with billing inquiries, payment queries and general questions.

Qualification & Experience required (including key competencies):

QUALIFICATIONS:

• Previous background in homeowners' insurance
• Previous background in an inbound call center Customer Service role
• Computer skills
• Typing skills

Core Skills:

• Excellent Customer Service
• Adheres to a high standard of quality practices.
• Professional demeanor and strong communication skills
• Basic computer navigation
• Ability to multitask and work in a fast-paced environment.
• Motivated and willing to learn new tasks.
• Problem solving skills.

Additional Skills:

• Positive attitude
• Team player
• Forward thinker

Job Type: Contract

Salary: $15.00 - $16.00 per hour

Expected hours: 8 per week

Experience level:

• 5 years
• 6 years
• 7 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Years of experience in Auto Insurance?

Work Location: Remote