Server Assistant

Company Description
Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.
When you're ready to explore the area, it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.
At Novotel Miami Brickell, the best of the city is at your doorstep.
Job Description
Purpose: To assist servers in any way possible to ensure proper, prompt and courteous service to all guests.
Reports to: Chef & Beverage Director, Dining Manager, and Food & Beverage Supervisors
Essential Functions:

• Station set-up
• Stock needed supplies in side stands.
• Clean-up of coffee machines and prepared coffee.
• Set-up tea station.
• Get ice supply.
• Dust all tables to include table legs.
• Receive rolls and put in warmers.
• Put milk in refrigerators and set-up creamers.
• Pre-set breadbaskets lined with napkins.
• Pick-up linen.
• Check off and pick-up storeroom supplies.
• Set tables with clean, pressed linen, china, silver and glassware.
• Ensure furniture and floors are clean and arranged according to specifications.
• Assist servers during meal period.
• Remove any extra settings.
• Pour water.
• Attend to all needs of the guests during meal periods, breakfast, lunch and dinner.
• Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant.
• Must be familiar with and adhere to all liquor liability laws.
• Must attend all designated pre-shift meetings.
• Responsible for setting up restaurant area.
• Adhere to predefined drink service guidelines and responsible for beverage familiarization.
• Perform any other duties assigned by management.
• Maintain a neat and professional appearance following the Novotel Grooming Standards.
• Maintain an awareness of liquor costs and minimize waste, which may raise them.
• Must be familiar with all policies related to liquor liability laws.
• Ability to open and close the restaurant shift assigned.
• Must serve all guests in consistent manner, using the Novotel F&B Standards.
• Must be able to bus tables, and re-set the tables as needed.
• Must know the menu and be able to describe the items to guests.
• Must be able to resolve guests' issues and create an amazing experience.
• Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
• Maintain an awareness of all functions, events and meetings taking place at any given time.
• Control heavy volume at the restaurant.
• Knowledge of hotel property.
• Inform the guest about buffets, hotel activities and community.
• Attend to and anticipate guest's needs.
• Greeting guests. Anticipate guest's needs to create an amazing experience.
• Assist with IRD when required
• Responsible to follow FIFO procedures at the bars.
• Label daily perishables
• Label dairy products

Hotel Specific Essential Functions:

• Assist with IRD when required
• Assist with pool service when required
• Assist with lounge and mini bar services when required

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, kitchen utensils, cleaning supplies, hot dishes, plates, silverware, heavy trays, etc.
• Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil

Working Environment:

• Interior and exterior of hotel, in the restaurant, lounge and kitchen areas, with exposure to extreme temperatures.
• Exposure to Food and Beverage hazardous cleaning chemicals.

• Bus and set-up tables in the restaurant to improve services.

• Maintain a clean and attractive surroundings.

• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary.

• Occasional lifting up to 25 lbs. Pushing of supply carts, carrying trays.

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.