Address
Form of work
Salary```Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative Assistant. As a Customer Service Representative Assistant, your main objective is to provide support and assistance to producers and CSR's. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.
Responsibilities:
- Answer and process telephone and email requests.
- Check carrier websites daily and process any documents to be given to CSR's.
- Assist CSR's and Producers with customer billing questions.
- Process Audit letters for non-compliant audits.
- Process and prepare commercial renewals for review.
- Process Drivers list requests and process changes after returned.
- Assist producers with driver exclusions.
- pull cancelled application and file in 7 year archive.
- Manage prospect files.
- Manage prospect leads and mailing of post cards.
- Scan certificates to Insurance company weekly.
- Assist in clerical activities associated with the agency such as photocopying, faxing, printing labels for mailings.
- Prepare renewal binders for producers
- Order loss runs when requested
- process renewals, new business and final audit letters
- Participate in and successfully complete education programs as requested by the Agency
Manager
- Perform other duties as requested.
Performance standards:
- Submit reports to Agency Manager in a timely manner
- Maintain a high level of professionalism and adhere to established Agency policies
and procedures.
Experience:
- Previous Customer Service experience is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Ability to multitask, prioritize, and manage time effectively
Location:
This position is located in Tannersville, PA.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.```
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Tannersville, PA 18372: Relocate before starting work (Required)
Work Location: In person
