Customer Service Representative- Archery Experience Required

We need archery hunters! If you love to hunt, geek out over the latest archery equipment and trends, and love to talk hunting, this is the perfect team for you!

Job Overview:

The Customer Service Representative utilizes their archery hunting knowledge as a key front-line contact providing exceptional support to our customers. In this fast-paced work from home position, customer support is provided by answering various product questions, explaining product options, checking order status’, and troubleshooting product challenges.

Essential Duties and Responsibilities:

• Receive, investigate, and respond to customer inquiries regarding shipments, products, and concerns.
• Input orders and relative data received via phone, email, or fax and into multiple POS systems.
• Communicate with customers in a friendly, positive manner by phone, email or instant message concerning orders, returns, shipments and products.
• Call customers when necessary to communicate pending shipment delays and/or information necessary to process orders and update internal data accordingly.
• Enter orders for replacement parts and correcting errors (shortages, items mis-shipped, etc.).
• Initiate corrections to customers’ database files.
• Answer technical questions related to wide variety of hunting and archery related products.
• Work with internal departments such as sales and shipping to ensure accuracy and timeliness in reporting.
• Some company-paid travel for training or to trade shows may be required, including overnights. (Initial on-site training is 1-2 weeks in Superior, Wisconsin)
• Maintain detailed knowledge of, support/improve, and guide others in current and future standard operating procedures (SOP's), safety procedures, and related follow through.
• Model a positive attitude and good work ethic when working with customers and colleagues.
• Abide by FeraDyne’s policies and procedures.

Qualifying Knowledge, Skills and Abilities:

• Exhibit excellent Customer Service skills (courteous, helpful, patient, and empathetic)
• Intermediate to advanced knowledge of hunting and bowhunting equipment
• Knowledge of archery industry and shooting (desired)
• High School diploma or GED
• Two years’ experience in Customer Service field
• Proficient computer skills with Microsoft Word, Excel, Outlook, and internet correspondence and research.
• Ability to calculate moderate figures and amounts (addition, subtraction, multiplication, division, percentages)

Job Title: Customer Service Representative

FLSA: Non-Exempt

Employee Type: Full Time

Reports To: Customer Service Manager

Location of work: Remote with some onsite training in Superior, Wisconsin

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

Application Question(s):

• This position requires knowledge of archery hunting accessories to answer questions and support customer's needs. Tell us about your personal experience using archery equipment. Bonus: include types of products used and frequency.

Experience:

• archery: 3 years (Required)

Work Location: Remote