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For over 100 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 20,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. This opportunity is located at our Leslie A Malone Center in Denver.
Purpose of Position: Provide exceptional Customer Service to our patrons, ensuring a smooth and orderly flow of patients through the hospital. This position works directly with underserved community members and their pets to provide high quality, affordable veterinary care for sick and injured pets.
Responsibilities
- Set a positive tone for each visit by greeting patrons and pets in a professional and friendly manner.
- Ensure patron check-in and discharge processes are smooth and efficient.
- Manage shelter calendar by accurately scheduling, confirming, and canceling appointments.
- Answer phone calls professionally, courteously and in a timely manner.
- Accurately enter patron payments and create end-of-day reports.
- Prepare, update and maintain patient and client records.
- Assist with educating patrons on basic shelter and veterinary information and procedures.
- Manage front desk along with lobby cleaning and maintenance.
- Maintain front desk equipment and supplies.
- Contribute to and lead initiatives to improve processes and procedures.
- Provide training to other employees that assist in front desk shifts.
- Gather basic veterinary history of patient and relay accurate information to support staff.
- Answer and handle incoming phone calls and route calls as needed.
- Provide general information and answer questions about the League's programs and services.
- Perform administrative tasks such as data entry to update patron and animal records.
- Work directly with and provide oversight to volunteers. Train as needed.
- Counsel patrons through end-of-life decisions. This includes making referrals for low-cost veterinary clinics when appropriate, cultivating conversations around behavior and medical concerns, and reviewing cremation and memorial options.
People Care
People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.
Competencies
Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions.
Organizational competencies apply to all jobs at the League; position competencies are specific to this position.
Organizational Competencies
- Accountability
- Flexibility
- Leadership
- Teamwork
- Attention to Detail
- Initiative
- Managing Resources
- Technical Expertise
- Decision Making
- Integrity
- Results Oriented
- Time Management
Position Competencies
- Analytical Thinking
- Communication Skills
- Conflict Management
Full Time Benefits - Please visit our website for a comprehensive list of all offered benefits.
- Benefits (medical, dental, and vision)
- Flexible spending accounts
- League-paid Life and Short-Term Disability Insurance
- Sabbatical
- Paid Sick Time
- Paid Time Off (PTO)
- Holiday Pay
- 401(k)
- And more!
Schedule: 10 hour shifts, 4 days a week. Weekend availability required.
Compensation: $20.00 - $20.90 per hour +$1 per hour language differential (starting pay commensurate with market, experience, and equity)
Work Conditions and Physical Requirements
Handle animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts may occasionally require bending, stooping, standing, climbing stairs, and walking.
We will begin reviewing applications as they are received and anticipate closing the application period on February 22, 2024.
Requirements
Position Qualifications:
Knowledge/Skills/Abilities
- Strong desire to serve under resourced communities with respect and compassion
- Strong interpersonal communication skills
- Ability to work in a team environment
- High attention to detail
Required
- Education: High school diploma or equivalent
- Experience: One year of Customer Service experience
- Bilingual speaking both English and Spanish
Desired
- Experience working in a veterinary clinic or similar environment
- Working knowledge of current veterinary practices
