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Form of work
SalaryThe opportunity:
The Customer Service position requires knowledge of company’s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility.
How you will impact WestRock:
- Work proactively to complete all tasks timely, accurately, and completely.
- Initial point of contact for sales team, customers, and manufacturing
- Develop strong client relationships that provide significant input to production planning and service strategies
- Organize pre-production meetings for new customers, products, & graphics
- Coordinate processing of new graphics with WestRock’s pre-press department or customer-specified outside facility
- Manage customer graphics
- Assist in ordering materials by providing forecast information (timing & quantity)
- Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
- Receive and enter customer orders, shipping releases, and complaints
- Assist in production planning and/or order prioritization by providing customer requirements
- Respond to customer inquiries regarding product availability, and provide inventory information
- Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
- Assist in recovery of aged receivables
- Must be willing to work flexible hours, when necessary
- Promote teamwork at all levels within the company
What you need to succeed:
- Bachelor’s degree preferred
- Customer service experience / account management preferred
- Knowledge of the carton folding industry and products a plus
- Occasional travel required
- Professional customer satisfaction skills needed to maintain positive external and internal relationships
- Excellent oral and written communications skills
- Effective listening skills
- Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
- Excellent organizational skills to include follow-up, accountability, and spreadsheet management
- Ability to easily adapt to fluctuations in business cycles and workload
- Excellent problem-solving skills
- Be comfortable working independently and within a team environment
- Ability to work through conflict situations
- Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests
What we offer:
- Corporate culture based on integrity, respect, accountability, and excellence
- Comprehensive training with numerous learning and development opportunities
- An attractive salary reflecting skills, competencies, and potential
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
