Customer Service Representative

Are you looking for a career that encourages growth and has a fun company culture? Randy’s Electric is a growing faith and freedom-based company dedicated to providing a 5-star experience to our team and our customers. Our knowledgeable team of Electricians and talented Office Staff focus on being a blessing for our customers from the first call in through completion of the electrical project or problem. Bring your passion for success, a positive attitude, and willingness to innovate!

If you’re zealous about quality work and Customer Service, come and build your career with Randy’s Electric! We want to talk to you TODAY!
What We’re Looking for!
We’re looking for exceptional Customer Service Representativein Minneapolis, MN to play a vital role in delivering exceptional Customer Service and promoting our electrical services to our valued clients. This position combines the responsibilities of answering inbound calls, making outbound sales calls, and requires a blend of Customer Service and sales skills. We value the growth and development of our team members and aim to promote from within whenever possible.

We offer

• Pay ranging from $21 to $25/hr. with potential bonus opportunities!!!  
• Medical, Dental & Vision insurance is fully covered!
• Short-Term & Long-Term Disability
• Life Insurance
• 401-K with Company Match (up to4%)
• PTO/Holiday Pay
• We offer work/life balance and flexibility!
• A positive team environment and company parties!

What You’ll Do
Inbound Call Handling

• Answer incoming calls from clients and prospective customers in a courteous and professional manner
• Listen to customer inquiries, concerns, and requests, providing accurate and helpful information
• Assist with scheduling appointments and addressing customer inquiries regarding our electrical services

Outbound Sales Calls

• Make proactive outbound calls to clients to share our electrical services and schedule appointments
• Maintain accurate records of outbound calls and follow-up activities

Customer Service

• Build rapport and maintain positive relationships with customers, ensuring their satisfaction with our services
• Resolve customer issues, complaints, and concerns efficiently and professionally
• Follow established protocols and scripts when interacting with clients to ensure a consistent and exceptional customer experience

Personal & Professional Growth / Professional Development

• Engage proactively in team meetings and discussions, sharing insights, ideas, and feedback to continuously improve our processes and service delivery
• Embrace the opportunity to learn and grow within the company
• Take full advantage of our successful apprenticeship program and internal training resources to advance your skills and knowledge

What Makes YOU Great!

• 2+ years of previous Customer Service or sales experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-centric approach
• Basic computer skills, including proficiency with CRM software
• A positive attitude, self-motivation, and a commitment to team success

Additional Information

• Office hours are 7:00am - 4:30pm
• There may be times when we are short-staffed due to unforeseen circumstances and flexibility to cover the hours is needed. Our expectation is for a full 40-hour work week
• All CSRs are required to log into the phones and are a part of the call rotation
• Adherence and Compliance of the Weeknight/Weekends/Holiday Policy

Apply today and be a part of our Amazing Team!

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