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SalaryCustomer Service Associate
AR-EN Party Printers is a premier wholesale company for personalized wedding and party accessories. We design, manufacture, and sell beautiful products of the utmost style and quality. From weddings to graduations and milestone celebrations, we know the importance of perfecting every moment. We take pride in creating unique experiences in every detail. A creative and manufacturing facility, we foil stamp, print, and screen print paper goods. This includes napkins, matches, cups, coasters, and much more.
We are seeking an enthusiastic and highly motivated Customer Service Associate to join our B2B Customer Relations Department. The ideal candidate should have a powerful desire to help existing and new dealers, while managing multiple tasks and responsibilities. Experience with inside sales and familiarity with ecommerce is preferred.
The person who fills this position will spend most of the day answering phones, responding to emails, problem solving, data entry, filing and office upkeep.
The Customer Service Associate will learn our extensive product offerings. The person in this role must understand company policies to quickly resolve customer issues, with understanding that some customers are high maintenance and require special attention. Most of our customers are wedding consultants, party planners, e-commerce retailers, and fine stationery stores. Therefore, you must also be able to positively communicate with customers who may be stressed and very particular.
Your goal is to ensure the best customer journey and purchasing experience.
Job Requirements:
Provide timely and accurate information to customers regarding orders and
information requests via phone and email
Be knowledgeable of products and services
Upsell to customers by recommending potential quantities, products, or services by understanding and analyzing customer needs
Answer customer inquiries that may include shipping dates, predicted shipping delays, production time, color combinations, text sizing, and any other relevant order information
Provide timely and accurate information to manufacturing and graphic design staff about customer orders and issues
Record details of customer contact information and actions taken via AR-EN
preferred systems
Identify and resolve customer questions, concerns, issues, and needs to achieve their satisfaction
Handle customer complaints, in a professional manner and offer clear resolutions to their issues.
Manage inbound/outbound phone call and emails
Consistently seek ways to improve the customer’s experience
Required Skills:
Detailed Orientated
Ability to work under pressure while paying attention to details
Skilled in dealing with difficult customers and quickly provide resolutions to issues
Excellent written and verbal communication
Proficient in typing with both speed and accuracy
Proficient in PC computers and Outlook
Communicate Effectively
Adept in problem solving
Outgoing and enjoy working in an open, team-driven environment
Experience:
B2B sales required, ecommerce experience preferred (3+ years)
Job Type:
Full-time; Monday–Friday, 8 a.m. – 4:30 p.m. CST Hours are subject to change.
Benefits offered:
· Paid time off
· Health insurance
· Dental and vision insurance
· Employee discounts
Job Type: Full-time
Salary: From $19.00 to $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Work Location: One location
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Work Location: In person
