Customer Service Representative

Epitec

POSITION:

Customer Service Representative

JOB TYPE:

Contract

LOCATION:

Sterling Heights, MI

JOB SUMMARY FOR CUSTOMER SERVICE REPRESENTATIVE:

• We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.

RESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE:

• Voice of the customer.
• Provide suggestions / solution plan to internal functions for customer problem solving.
• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling products in their processes.
• Work with the team to implement cost reduction initiatives where applicable.
• Establish and maintain oral and written communications with the appropriate Customer and contacts / organizations
• Track Customer complaints (WFCC –formal as well as Informal)
• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
• Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
• Participate as part of the vehicle assembly plant “Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level.
• Coordinate in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
• Follow EHS policies where applicable
• Coordinate sorts, reworks, and special investigation analysis as needed.
• As an Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer.

#Hannah

REQUIRED EXPERIENCE FOR CUSTOMER SERVICE REPRESENTATIVE:

• BS Engineering Degree or equivalent STEM Major

SKILLS AND QUALIFICATIONS FOR CUSTOMER SERVICE REPRESENTATIVE:

• Proficient Microsoft Office Skills
• Excellent Organization Skills
• Excellent Communication Skills

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Evening shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Sterling Heights, MI: Relocate before starting work (Required)

Work Location: In person