Customer Service Representative

Business Title:Customer Service Representative

Department: Mortgage Operations

Division: HUB Financial Services

Manager: Customer Service Supervisor

Pay: Begins at $17/hr with monthly bonus opportunity

ABOUT HUB:

HUB International is a top 5 global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 500 offices across the United States, Canada, and Puerto Rico with more than 18,000 employees. This position will support the HUB Financial Services (HFS) operation in the Las Colinas area of Irving, TX. HUB Financial Services provides insurance solutions and products for small- to mid-sized financial institutions. We enjoy the resources and structure of HUB International (currently the 5th largest insurance brokerage in the world), while maintaining a tight-knit and fun local office culture.

General Description (SUMMARY, Scope, Purpose)

The Customer Service Representative is responsible for accurately handling business calls inbound/outbound and related mortgage insurance documentation/processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers.
• Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.
• Maintains at least minimum proficiency results for productivity (15-17/hour; required to process data entry in addition to calls) and 95% accuracy of work performed.
• Develops and maintains positive working relationships.
• Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals for attendance, limiting phone system Aux time/call to 3 minutes, and maintaining an acceptable monthly call evaluation score average above 90%.
• Adhering to all established company security and compliance policies.
• Willing to work a shift ending 9pm Mon-Friday. Most shifts are from 8:00am to 5:00pm
• Other duties as assigned

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned by management, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Call Center Experience required (1+ years) due to environmental expectations.
• Skills testing may be required prior to an interview.
• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus.
• Requires a working knowledge of Windows computer environment & Office software especially Excel.
• Requires a high school diploma or equivalent

Licensing or certification Requirements

None required

PHYSICAL DEMANDS

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work
• Office

People with a criminal record are encouraged to apply

Application Question(s):

• This position's pay begins at $17 an hour (with monthly bonus opportunity). Is this within your range?

Work Location: Hybrid remote in Irving, TX 75063