Customer Service Representative

We are seeking a Customer Service Representative to join our team! A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:

• Handle customer inquiries and complaints

• Manage large amounts of incoming phone calls

• Generate sales leads

• Troubleshoot and resolve product issues and concerns

• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in Customer Service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Strong phone contact handling skills and active listening
• Excellent written and verbal communication skills