Customer Service Representative

Did you ever want to work in Aviation, but didn't know how to break into the industry? Do you like working in a fast-paced environment around some of the most incredible professionals in the industry? If so, Odyssey Aviation just might be the employer for you!

Odyssey Aviation is a network of privately owned Fixed Base Operations (FBO) and Ground Handling Service Stations serving the world’s private aviation community throughout the Bahamas and the United States.

Customer Service Excellence

Our people and their personal commitment to service excellence truly define who we are. We recognize our vital role as partners in the flight experience whether we are supporting a small corporate flight department or a large charter company. From arranging landing permits to greeting aircraft and escorting passengers through customs and immigration, we are dedicated to creating the safest and most efficient experience as your flight service partner.

We are looking for a people invigorated by the mission. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Greet, check-in and checkout guests approaching the Front Desk
• Making Hotel, Transportation and catering reservations for inbound and outbound aircrafts
• Processing customer purchases and fuel transactions
• Learn and operate computerized reservations system.
• Provide accurate, valid and complete information by using the right methods/tools.
• Resolve customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email, and handwritten documents.
• Ability to work all shifts including nights, weekends and holidays.

Skills

• Proven Customer Service/hospitality experience is required.
• Must have a strong sense of safety.
• Strong attention to detail skills
• Great computer and email navigation skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• A valid state driver's license
• Minimum of 18 years old
• High School diploma or GED certificate

We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer.

We maintain a drug-free workplace and perform pre-employment substance testing.

Job Types: Full-time, Part-time

Salary: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10-hour shift
• 8-hour shift
• Weekends as needed.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person.