Customer Service Representative

Are you passionate about delivering exceptional Customer Service and intrigued by the world of interior design? Are you ready to embark on a new career journey with a renowned company that has set the standard for style, quality, and service for more than four decades?

We have an excellent position for you with a client who takes pride in treating their customers like family!

Job Title:Customer Service Representative - TEMP TO HIRE!

JOB ID: 144641

Location: Fort Worth, TX (76106)

Pay: $16/hr

Schedule: Monday - Friday, 8am - 5pm

*NICOTINE-FREE ENVIRONMENT *

Job Description: Provide excellent Customer Service by ensuring the prompt and precise processing of customer inquiries, orders, and warranty replacements by phone, fax, and electronically. Provide support to Sales Representatives and Sales Managers. Maintain organized workflow processes to ensure maximum productivity while maintaining data integrity.

Job Responsibilities:

• Efficiently managing a high volume of inbound and outbound calls with a focus on timeliness and courteous communication.

• Handling faxed and electronic communications promptly and courteously to ensure smooth operations.

• Identifying customer needs, clarifying information, and proactively researching issues to provide effective solutions and alternatives.

• Maintaining an organized workspace and email records to facilitate seamless operations

• Assessing and determining the optimal course of action for addressing damaged, defective, or other product related issues

• Skillfully resolving customer complaints with commitment to customer satisfaction

• Cultivating lasting relationships with customers by exceeding expectations and providing exceptional service.

• Contributing ideas and insights to enhance procedures and streamline processes within the department

• Fostering a collaborative and harmonious environment within the department to promote teamwork and productivity

Job Requirements

• Must have 2 years minimum experience in a customer support role.

• Must have strong phone, verbal, and written communication skills along with active listening.

• Must have basic computer skills including Word, Excel, Outlook, etc.

• Must be able to multitask, set priorities, and manage time effectively.

• Must know 10-key by touch.

• Must be self-motivated.

• Must have a professional appearance.

• Must be prompt and have good attendance.

• Must be detail oriented.

• Minimum of 40wpm

• Minimum of 7000 kpr

Application Process Includes:

Background Check

Drug screen

Nicotine test

For immediate consideration, send your resume to kaitlyno@cornerstonestaffing.com

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

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