Customer Service Representative

We are looking for a customer-oriented Service Representative. A Customer Service Representative, will act as a liaison, provide product/services information and schedule service appointments. This inidividual will handle all incoming calls.

Responsibilities

• Manage all incoming calls as this role is first point of contact
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Effectively Communicate with Technicians and Management

Skills

• Proven customer support experience or experience as a client Service Representative
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person