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SalaryThis is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
Your role at Baxter:
The Customer Support Rep I provides outstanding Customer Service in the healthcare industry. We are the primary contact for the renting of Therapy surface products and Movable Medical Equipment, as well as providing support for service employees and capital technical support after hours.
All representatives are expected to answer basic questions about products, rental contracts, billing, pricing, inventory availability, and general orders. The Customer Support Rep I is encouraged to be proficient in all Call Center activities and to maintain customer satisfaction in a demanding and changing medical field environment. The role will report to the Customer Support Supervisor.
Your Team:
Baxter offers a great benefits package including Healthcare Insurance, 401K, Paid Time Off, Parental Leave, and Employee Stock Purchase Plan.
What you'll be doing:
Responsible for crafting and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology.
Answer basic technical and operational questions and provide information on product features and uses.
Maintain technical product knowledge to stay ahead of updates and changes by continued product training.
Responsible for the customers in the regions or skills assigned which includes ensuring familiarity with their customer’s business needs and that customer orders are handled with a high level of accuracy, Customer Service and follow through.
Identify issues and flag them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs.
Answer customer questions regarding accessory items, pricing and inventory availability.
Work with other team members, sales and field service on specific issues with customers through resolution of those issues.
Should maintain a minimum of a Meets Expectations rating in Monitoring, unless Region associated, then an Exceeds Expectations should be maintained.
Maintain a minimum of a Meets Expectations rating on Adherence to Field Service Attendance Policy as well as other individual and team metrics.
What you'll bring:
High school diploma or GED required.
Schedule flexibility; ability to work weekends and holidays.
Successful completion of product training and testing required within 60 days of hire.
2+ years Customer Service experience preferred.
Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook.
Ability to communicate effectively with internal and external customers.
Strong written and verbal communication skills required.
Strong analytical and organizational skills, along with a strong attention to detail, required.
A strong individual contributor who can work effectively in a team environment.
Exhibit a professional attitude and appearance.
Experience working in a healthcare setting preferred.
Bilingual in Spanish a plus.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated hourly rate for this position is $16.15 - $22.21. The estimated range is meant to reflect an anticipated hourly rate for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
