Customer Service Representative

We are looking for Customer Service Representative for our client in Downey, CA

Job Title: Customer Service Representative

Job Location: Downey, CA 

Job Type: Contract

Job Description:

Pay Range $30.99hr - $36.99hr

Responsibilities:

• Front Office Support: Act as the first point of contact for all customer inquiries related to energy efficiency, low-income, and other CP&A programs and services. 
• Respond to phone calls, live chats, and emails in a professional and timely manner. 
• Understand the individual needs of customers and provide appropriate solutions.
• Back Office Support: Conduct routine clerical duties, including data entry, filing, and maintaining accurate records of customer interactions, transactions, comments, and complaints. 
• Ensure all Customer Service actions align with company and program policies and regulations.
• Program Administration: Support the implementation and management of energy efficiency, low-income, and other programs as required. 
• Coordinate with relevant departments to facilitate the smooth delivery of these programs.
• Customer Education and Value Addition: Inform customers about the benefits, features, and eligibility requirements of available customer programs and services. 
• Guide and advise customers on how to apply and access these programs. 
• Enhance customer interactions by recommending suitable energy programs and solutions based on individual customer needs.
• Problem Resolution: Identify and resolve customer concerns promptly and effectively. 
• Escalate more complex issues to the appropriate team or individual for resolution.

Qualifications:

• Associates degree or equivalent required. 
• Previous experience in a customer support role, (preferably) in the energy efficiency and low-income program sector.
• Familiarity with energy efficiency and low-income programs is highly desired.
• Proficient in using Customer Service software, databases, and tools.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and remain calm and composed.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).