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SalaryPetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
Position Overview: Northside Emergency Pet Clinic is a busy 24-hr emergency only hospital located in Westminster, CO. We work in conjunction with our referring veterinarians to provide the best emergency and critical care services. We are looking for a talented, friendly, and energetic Customer Service Representative to join our team.
Job Type: Full time
Shift and Schedule: 4x10 4PM-2AM, weekend availability
Essential Functions:
- Provides excellent Customer Service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns and calms distressed owners.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications:
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Knowledge of clerical procedures and ability to organize files and records
- Excellent Customer Service skills, providing courteous and prompt assistance
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Flexibility in scheduling, including nights, weekends and holidays
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
- Previous veterinary CSR experience a plus
Schedule:
- 10-hour shift
- Swing shift
- Holidays
- Weekend availability
Pay Range
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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