Customer Service Representative

Job Summary:

The Customer Service Representative will take calls on behalf of our clients, following a script and Call Center Guidelines. They will provide the best possible Customer Service and assist our Consumers in confirming Qualifications, connecting, and transferring Consumers to our Clients.

Call Center Representative Responsibilities:

• Takes inbound and makes outbound calls with customers.
• Responds to questions and concerns about products or services their company offers (Mostly by qualifying consumer and handing off to specialist).
• Following call center “scripts” when handling different topics.
• Follow all company policies and procedures (QA, Attendance, Company Handbook).
• Provide the best possible Customer Service.
• Expected to check and read Teams and work emails throughout the day.
• Expected to have working Internet and a Quiet workspace.
• Assist with any additional work as needed.

Required Skills/Abilities:

• Excellent communication skills.
• Excellent interpersonal and Customer Service skills.
• Excellent Customer Service skills.
• Excellent organizational skills and attention to detail.
• Ability to function well in a high-paced and at times stressful environment.
• Must have working internet and a quiet workspace.

Benefits:

• Medical
• Dental
• Vision
• Supplemental
• Life
• Pet
• Legal Shield

Education and Experience:

• Minimum Requirement is a High School Diploma or GED.
• 2+ years Customer Service Experience Preferred.
• Authorized to work in the United States for any employer. We use E-Verify.