Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative

Department: Orders Customer Service

Reports To: Sales Manager

Position Summary:

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Skills and Experience:

• Ability to work in a team environment
• Professional verbal and written communication skills
• At least 2 years Customer Service/call center experience (or similar) in an office environment
• Working knowledge of Outlook, Excel, Word, Adobe and Internet (Secretary of State websites)
• Follow rules and procedures as indicated
• Be well adapted to pressure and be able to meet deadlines
• Focus and attention to detail are a must
• Experience in high-pressure and fast-paced environment required
• Must be proficient in both verbal and written English
• Ability to work effectively and efficiently in a fast-paced work environment
• Exhibit a high level of professionalism in interacting with customers and personnel at all levels
• Excellent organizational skills
• Maintain flexibility and organization through changing pace and workload
• Ability to contribute to a team environment as well as function independently

Position Responsibilities:

• Manage customer inquiries within established policies, procedures, standards, and workflows
• Applies knowledge and understanding of state agency procedures to assist clients with state filings
• Corresponds with customers to answer filing questions and provide documents for signature when needed
• Function as a liaison between internal departments and clients
• Maintain a high knowledge of products, policies and procedures and utilize knowledge to endure responses are current and consistent
• Works within a multi-functional team to provide quality Customer Service and timely responses to client requests
• Ability to quickly analyze customer concerns and needs while balancing company revenue concerns
• Manage customer inquiries within established policies, procedures, standards, and workflows
• Demonstrate role-specific competencies on a consistent basis
• Demonstrate corporate values on a consistent basis

Position Type/Expected Hours of Work

The compensation for this position is $20 per hour. This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.