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SalaryCustomer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression
ESSENTIAL FUNCTIONS
- Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
- Knowledge of room openings and availability.
- Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
- Accurately handle all cash and charge transactions.
- Make cash drops in the safe.
- Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
- Take work orders from residents and process correctly in the system.
- Receive and distribute mail to residents.
- Maintain a clean and inviting office
- Other duties as assigned
REQUIRED EXPERIENCE
- HS Diploma or equivalent
- 6 months Customer Service experience
- Legally able to work within State and Federal guidelines
PHYSICAL REQUIREMENTS
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting, and carrying up to 25 pounds.
- Constant face-to-face interactions with customers.
- Ability to multi-task and remain positive in busy working conditions.
WORKING CONDITIONS
- Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
- Comply with the brand and Company uniform and hygiene policies.
- Fun, fast-paced, upbeat environment
