Customer Service Representative

POSITION:

Customer Service Representative

JOB OVERVIEW:

The Account Representative will report to the Controller. All-In Removal is searching for an individual who is detail-oriented, can multitask, a proactive communicator, and has a notable and verifiable customer relationship track record. The ability to show perseverance and focus, while remaining positive and authentic, is highly desired. A knowledge of the equine industry is preferred, but not required. We offer opportunities for advancement along with a competitive pay and benefits package as well as a collaborative, supportive work environment.

RESPONSIBILITIES AND DUTIES:

·         Manage customer accounts, overseeing everything from account contacts, client requests, and product disputes

·         When closing a new lead, follow up consistently to ensure client satisfaction, learning customers and their preferences

·         Pass on escalated issues to the Controller or Operations Manager for evaluation

·         Assist in special projects, as necessary.

·         Assist with accounts payable and accounts receivable as needed

QUALIFICATIONS:

·         Experience in a sales or account management role

·         Strong Customer Service and listening skills

·         Strong attention to detail  

·         Experience with CRM software, Salesforce experience preferred

·         Experience with QuickBooks online preferred

·         Ability to communicate clearly in both written and oral correspondence

·         Bi-lingual (Spanish) preferred

·         Ability to foster interpersonal communication is critical while also being assertive and confident

·         Strong organizational and multitasking skills

·         High stress tolerance

·         Goal-driven with ability to work under pressure

·         Proficient in Google applications