Customer Service Representative

Express Employment Professionals of LAX/Hawthorne is seeking a Customer Service Representative in the city of Inglewood.  For consideration, please call Express LAX/Hawthorne at 310.414.3100 or email your resume to jobs.laxca@expresspros.com.

Hours:  8A-5:00P Mon-Fri

Pay Rate:  $22 to $25/hr

Job Description for a Customer Service Representative:

• Interact with Technicians and management to ensure all customer requests are scheduled and promptly responded to
• Communicate and relay essential information to/from Technicians to the operations support teams and management
• Recommends alternative scheduling and dispatch options to leadership. Ensures planned maintenance is completed on schedule and to customer specifications.
• Follows standard practices and procedures. Makes continual improvement suggestions to further enhance practices and procedures.
• Ensures quality of work and data into ERP system. Reviews daily call logs for incomplete and dropped calls and work orders.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities
• Takes ownership for the service level and outcomes of the Service department

Requirements for a Customer Service Representative:

• Education and/or experience equivalent to a high school diploma and 2-3 years of relevant Customer Service, dispatch, or call center environment experience
• Experience in Construction, Field Services, HVAC or Home Security environments preferred
• Some experience with dispatch and service team logistics preferred
• Communications: Able to read, write and communicate effectively and professionally including active listening skills and the ability to demonstrate empathy. Able to present information and respond to questions from peers, managers, clients, customers, and the general public in a courteous and helpful manner. A customer focus with an emphasis on the quality of the customer experience and a can do attitude. Ability to interact effectively at all levels and across diverse cultures.
• Math: Able to perform simple addition, subtraction, multiplication and division using standard units of measure and weight.
• Reasoning: Able to apply common sense understanding to carry out simple instructions furnished in written, oral, or diagram form. Able to follow instructions and deal with problems involving several concrete variables in standardized situation with only general supervision.
• Teamwork/Reliability: Solutions-oriented and able to track and prioritize tasks in a fast-paced environment with several simultaneous projects. Able to follow instructions thoroughly and completely. Able to work with minimal supervision.
• Technology: Proficient with word processing/data entry, spreadsheets, use of the internet and email. Able to use Microsoft Office at an advanced level.