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SalaryABOUT THIS OPPORTUNITY
Role Profile
Position: Customer Service Representative
Job Location: DFW, TX
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective ERIKS Seals & Plastics customers to ensure that the Service Center is able to meet its growth targets.
Responsibilities
Role Profile
Position: Customer Service Representative
Job Location: DFW, TX
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective ERIKS Seals & Plastics customers to ensure that the Service Center is able to meet its growth targets.
Responsibilities
- Must maintain 100% commitment to safety policies and procedures.
- Partners with Account Managers to provide sales quotes
- Processes incoming inquiries in to company sales system
- Quotes customers using working knowledge of product
- Successfully achieves budgeted Service Center sales goals
- Coordinates with A/R personnel in creating and establishing new accounts and follows up on collections
- Coordinates with Account Managers and Service Center management to keep account activities updated
- Monitors delivery date commitments and expedites where appropriate
- Monitors customer specific inventory for sales order fulfillment
- Answers inbound calls and makes outbound calls to potential and existing customers for new and sales growth opportunities
- Builds and maintains strong internal and external relationships
- Provides technical/service support to account management, service center management and internal and external customers
Skills and Abilities
- Possess excellent Customer Service skills
- Ability to interact with customers and team-members in a professional manner
- Ability to work independently and prioritize responsibilities
- Must have excellent communication skills, both oral and written
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Must be able to perform calculations using whole numbers, fractions and decimals
- Basic computer skills including MS Word, Excel, internet and email
- Must be able to successfully utilize the company enterprise resource software
Qualifications
- 2-4 years of experience in industrial sales
- College degree preferred, will consider equivalents
Total Rewards
Competitive compensation plan
Health Benefits: medical, dental, vision, short term and long term disability
401-k with company match
Paid time off
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
