Customer Service Representative

```Job Summary```

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction. If you have excellent communication skills and enjoy helping others, we would love to hear from you.

```Duties```

§ Follow safety rules and keep work area in a clean and orderly condition.

§ Plan, schedule, expedite priorities, delegate, train and assign duties involved in the preparation and processing of orders involving repair parts, reconditioned roller and retrofit items.

§ Direct the processing of service center requests for pricing, product availability and historical data.

§ Confer with customers as to prices, availability, order status, delays, changes, shipping and delivery dates, terms or other sales conditions as related to service items.

§ Respond to inquiries, provide assistance and make recommendations and resolve problems and initiate correction action within limits of delegated authority.

§ Determine and approve return goods authorization credit memos, as warranted.

§ Coordinate and schedule field service personnel for handling of on-site repairs and service problems.

§ Prepare reports and ensure proper documentation, maintenance of records, lists and files pertinent to activities.

§ Contribute to product safety functions through individual and committee efforts.

§ Review and recommend changes to service part lists on a regularly scheduled basis.

§ Contact vendor for price quotation and product availability and expedite needs as urgency dictates.

§ Keep abreast to new developments, trends, and practices in the field.

§ Perform other related duties as assigned.

```Qualifications```

- Previous experience in Customer Service or a related field is preferred

- Strong communication skills, both verbal and written

- Excellent problem-solving abilities

- Proficient in data entry and computer skills

- Ability to multitask and prioritize tasks effectively

- Ability to work in a fast-paced environment while maintaining attention to detail

- Fluent in English; multilingual or bilingual skills are a plus, especially Spanish

At our company, we value our employees and offer competitive benefits packages. Join our team of dedicated professionals who are committed to providing exceptional service to our customers.

Please note that only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Work Location: In person