Address
Form of work
SalaryEssential Duties & Responsibilities:
- Resolve customer inquiries, including but not limited to order status, product information, order processing, account status, sales programs, as well as product line knowledge
- Process all customer orders received by: EDI, telephone, fax, email, and mail through order entry system (AS400) efficiently and error free
- Resolve complex and escalated customer issues, received via phone or email, with little intervention from Team Lead
- Answer any customer inquiries (fax, phone, email and mail). Check stock, provide availability dates,
- Ship samples as required by customers
- Collaborate with other company departments such as billing, credit, freight and transportation to solve customer inquiries
Requirements:
- High school diploma or general education degree (GED)
- At least 1 year of customer contact experience within the manufacturing area
- Expertise with LVP products
- Excellent interpersonal and communication skills – Email and phone etiquette
- Ability to work effectively with cross-functional departments including but not limited to Pricing, Sales, Administration, Logistics, Finance
- Commitment to company values
- Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
- Excellent attention to detail
- Manufacturing experience with exposure to AS400
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
