Customer Service Representative

Are you looking for an exhilarating career where your skills can make a real impact? Do you have a passion for helping people transform their lives? If so, join us on this remarkable journey!

About Us:

We are a renowned plastic surgery clinic, revered for our friendly and accommodating work culture. Our commitment to patient safety and Customer Service is second to none, as we strive to provide an unparalleled patient experience. Our dedicated team works diligently to offer unique and individualized results, propelling us towards our goal of becoming a leading name in cosmetic surgery.

About the Position:

As a Customer Service Representative, you will be at the forefront of our mission, guiding our patients on their transformational journey. This role is not merely about answering calls or handling queries; it's about becoming a critical liaison between patients and their desired surgical results. You will have the opportunity to make a real difference in people's lives every day!

Responsibilities:

• Empower Patients: Provide comprehensive information to help patients make informed decisions about their desired procedure. Your role will be pivotal in helping them understand what to expect and how to prepare for their transformational journey.
• Maintain Patient Records: Document and uphold all correspondence with patients in our state-of-the-art system, ensuring continuity of care and personalized service.
• Engage: Connect with patients over the phone or in person, providing a warm and welcoming environment. You will be their first point of contact, setting the tone for their overall experience.
• Be the Guide: Act as a critical link between the surgeon and the patient, facilitating communication about surgical results and future steps.
• Patient Safety: Review patients' medications and health history, and determine pre-admission testing to ensure their safety and wellbeing at all stages of their journey.

Required Experience:

• Patient Engagement: Demonstrated ability to engage with patients and provide outstanding Customer Service.
• Attention to Detail: The ideal candidate is detail-oriented, with the ability to manage multiple tasks simultaneously.
• Communication Skills: Excellent communication skills to effectively interact with patients, surgeons, and other staff members.
• Sales Experience: At least 1 year of sales experience (preferred), showcasing your ability to meet and exceed patient expectations.

Job Details:

• Job Type: Full-time
• Schedule: Monday to Friday
• Pay: Competitive salary of $12.00 - $16.00 per hour (depending on experience) with exciting bonus pay ($100 - $1000 weekly).

This is more than a job; it's an exciting adventure in the dynamic field of cosmetic surgery! So, if you're ready to take on this challenge and make a difference in people's lives, we'd love to hear from you. Let's shape the future of cosmetic surgery together!

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Experience:

• Customer service: 1 year (Required)
• Spanish: 1 year (Required)
• English: 3 years (Required)

Work Location: In person