Customer Service Representative

TITLE: Customer Service Representative

DEPARTMENT: Sales Department

REPORTS TO: Customer Service Manager

LOCATION: FULLY REMOTE (after in person training 10-15 days)

SHIFT: Monday- Friday 5:00P.M. - 1:00A.M.

OFF: Saturday & Sunday

TRAINING: In Person at J.J. McDonnell - First two weeks from 8:00A.M. - 4:00P.M.

POSITION SUMMARY:

This position is responsible for supporting all Sales Representatives and supporting customer needs.

REGULAR ASSIGNED DUTIES AND RESPONSIBILITIES:

• Suggestive selling to current customers.
• Accurately input sales orders.
• Answer all calls promptly and professionally.
• Take customer messages and orders appropriately. This will involve escalating calls and/or issues to the appropriate individual or department.
• Attend to will-call customers.
• Making telephone calls to customers and following customer call sheets.
• Update changes to customer order guides (in Seasoft) under the supervision or request of the account manager.
• Updating customer price sheets as scheduled or as needed.
• Maintain accurate customer price list in Seasoft.
• Compile sales data.
• Develop product knowledge and market information to continually increase knowledge of the industry and pricing rationale.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

• Support Customer Service and sales department with special projects as assigned.

DESIRED MINIMUM QUALIFICATIONS:

Education and Experience:

• High School Diploma
• Graduation from an accredited four-year college or university a plus.
• Three to five years of progressively responsible, related experience in a position of comparable scope and size to the Company.
• Able to learn Seasoft software package.
• Proficiency in Microsoft Office Suite.
• Excellent problem solving and organizational skills.
• Excellent verbal and written communications skills.
• Able to transfer attention from one task to another frequently without affecting performance.

Necessary Knowledge, Skills and Abilities:

• Able to identify and resolve pricing inconsistencies associated with multiple types of pricing methods.
• Able to manage a large volume of detailed work with accuracy.
• Must have great attention to detail with minimal supervision.
• Must have excellent telephone skills and etiquette.
• Must be able to read and write in English.
• Able to work flexible hours as needed.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to sit, stand, talk, and hear.
• The employee is constantly required to use hands and fingers to feel, handle or operate objects; and reach with hands and arms.
• The employee occasionally is required to stoop, kneel, crouch, and walk.
• The employee is capable of lifting and/or move up to 25 pounds occasionally.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristic described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee works mostly indoors in the office and on occasion outside for brief periods of time. The employee can be exposed to wet and/or humid, hot, cold, and snow conditions, fumes or airborne particles and vibration.
• The noise level in the work environment can range from quiet to loud.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.