Customer Service Representative

NOW HIRING 2n tShift Customer Service Representative starting at $27.00 per hour

Join the #1 logistics company in the world: DHL Supply Chain

Our San Jose, CA facility is growing, and we're looking for world-class people like you!

We are currently looking for Customer Service to join our 2ndshift Team!

This position will be responsible for but not limited to:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

WHAT WE OFFER:

• Wages pay at $27.00 hour with an annual increase possible.
• Shift Differential $1.50per hour
  • Eligible for attendance bonuses
  • Work schedules: Monday-Friday 2:30pm to 11:00pm
  • Paid Weekly
  • Overtime available based on customer volume
  • Excellent medical, dental, vision, and prescription
  • Paid Time Off starts accruing day one
  • 401(k) with a generous company match
  • Tuition reimbursement program

WHAT WE SEEK:

• 6 months to1year consistent experience
• SAP experience preferred
• Proficient in email communication
• Looking for someone with a good attendance record
• Able to prioritize and multi-task
• Open to learning new skills
• Fast paced
• Team player and safety focused

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US.Learn about why our associates enjoy being #TogetherUnstoppable

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Brand: DHL
Address: 450 E Trimble Rd San Jose, CA - 95131
Property Description: 8903 - San Jose CA WERC
Property Number: 8903