Customer Service Representative

Job Title:Customer Service Representative
Location: Freehold, NJ
Company: Hat Box Find
Position Overview: We are seeking a dynamic and customer-centric individual to join our team as a Customer Service Representative. The ideal candidate will be passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment.
Responsibilities:
Serve as the first point of contact for customers via phone, email, chat, or in-person interactions.
Provide prompt and courteous responses to customer inquiries, complaints, and requests.
Assist customers with product/service information, troubleshooting, and issue resolution.
Process orders, returns, and exchanges accurately and efficiently.
Collaborate with other departments to address customer needs and escalate complex issues as needed.
Identify opportunities to improve customer experience and provide feedback to management.
Stay up-to-date on product knowledge, policies, and procedures.
Requirements:
High school diploma or equivalent; bachelor's degree preferred.
Exceptional communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using CRM software and other relevant tools.
Flexibility to work evenings, weekends, and holidays as needed.
Empathy and patience when dealing with challenging situations.