Customer Service Representative

Job Title
Customer Service Representative
Plant/Location
Chippewa Falls, WI 54729 US (Primary)
Job Type
Hourly
Category
Customer Service
Career Level
Experienced (Non-Manager)
Education
High School Education/GED
Job Accountabilities
$500 Sign On Bonus
Salary: Base wage starts at $22.00
Hours: Monday to Friday 8 AM to 4 PM.
Benefits include but are not limited to:

• Health, Dental, Vision and much more
• 401(k) Retirement Plan with match
• Vacation and personal time
• Profit Sharing Program

• Answer the phones.
• Acknowledge receipt of customer orders and input the orders into system.
• Prepare shipping documents.
• When necessary, arrange pickup/delivery of shipments and suggest additional services.
• Prepare Ring size and Punch Sizes/ Serial Number Reports upon receipt of orders.
• Notify customers of any changes in the delivery schedule of orders.
• Refer requests for information, complaints, or services of technical nature to the appropriate person.
• Interpret, analyze, and respond to customer inquiries (examples: quotations, terms of sale, delivery dates, complaints, request for literature, etc.)
• Maintain files and records pertinent to the function.
• Process product returns and exchanges.
• Take care of mail daily.
• Take care of the visitor log.
• Prepare quotes.
• Contact existing and prospective customers to sell products/provide service via telephone, fax and E-Mail.
• Perform other functions as needed and coordinate with other Customer Service Representative so all tasks are completed on time.
• Accounts Payable support

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 36 countries employing over 24,000 people and net sales of over $13 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals.
CMB USA - Wissota Tool is a part of Crown Cork & Seal USA, Inc. At Wissota Tool we strive to continue to be the world-wide leader in precision tooling and manufacturing for the can industry and we do this by utilizing the latest technology. We provide the highest quality tooling products, parts, and assemblies, crafted to our customer's exact specifications. Our highly-skilled workforce is a big part of our continued success. Here is your chance to join the Wissota Tool team.
Job Requirements

• Proficient in Microsoft Office products (Outlook, Excel, Access, Teams & Word)
• Trained in ProfitKey software, within 1 month.
• Excellent detail orientation.
• Ability to multi-task.
• Strong organizational skills.
• Ability to express ideas clearly in both written and oral communications.
• Work well in a team or self-directed atmosphere.

Travel
0 - 10%
Crown is an equal opportunity employer. Crown does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion, veteran status, or any other status protected by law.